Here at Carter Property Management, we pride ourselves on providing a service that you can trust. To ensure the highest quality service for our customers, we are accredited by a number of governing bodies, including as members of The Property Ombudsman and fully licensed, complying with the Rent Smart Wales legislation.
Rent Smart Wales assists those who let or manage rental properties in Wales to comply with their Housing (Wales) Act 2014 obligations and provides advice on renting out safe and healthy homes. They also process landlord registrations, grant licences and deliver informative and relevant training for those involved in the rental market across Wales.
Since 2015, all Landlords with privately rented property let out on a domestic tenancy in Wales are legally required to register with Rent Smart Wales to comply with the law. The immediate landlord of a rental property in Wales needs to complete a landlord registration and must do so themselves. Once completed, the landlord registration is valid for 5 years. Upon expiry, you will need to renew the registration to comply for a further 5 years.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.
The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
TPO is a government-approved scheme to provide independent redress in relation to disputes between consumers and property agents. The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case-by-case basis.
The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.
TPO is a full member of the Ombudsman Association and has adopted the Association’s Service Standards Framework (which sets out best practice for ombudsmen schemes). TPO has been validated by the Association as adhering to its principles of good governance for ombudsmen schemes (independence, transparency, accountability, integrity, clarity of purpose, effectiveness).
The Property Ombudsman is approved by Chartered Trading Standards Institute under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
All deposits are protected through the Tenancy Deposit Scheme.
Tenancy Deposit Scheme is a government approved tenancy deposit protection scheme in England and Wales operated by TDS, the UK’s leading provider of deposit protection and resolution services. There is a legal requirement for landlords and letting agents to protect deposits on assured shorthold tenancies. They provide both insurance-backed and custodial tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided. The TDS is the longest serving, not for profit government approved scheme protecting millions of tenancy deposit since 2003. As a government approved provider of alternative dispute resolution, they provide free, impartial end of tenancy dispute resolution and mid tenancy conciliation and mediation services.
It is essential that you register as a landlord with Rent Smart Wales. If you haven’t already you need to go to https://rentsmart.gov.wales/en/home/ to register. If you have already done this, you will just need to link Carter Lettings and Property Management Ltd as the property managing agent.
The landlord shall be responsible for the property being adequately insured and that the insurance policy covers the situation where the property is let.
You as the landlord must ensure that your property is fit for human habitation before instructing our services and agree to complete any work identified to comply with current standards and regulations.
All rental properties must have:
If your property doesn’t have any of the above, then we as the property managing agent can arrange this for you on your behalf.
Landlords must comply with fire safety regulations. Fire Safety responsibilities for landlords include several key actions to protect tenants from the risk of fire. Furniture and furnishings provided as part of the rental agreement must meet specific fire resistance standards. Conducting fire risk assessment helps identify potential fire hazards within the property.
We at Carter property management employ our own contractor and sub-contractors to carry out certain tasks and duties at your property. All our contractors are insured and fully qualified.
We are committed to providing a professional service to our clients and tenants. However, we understand that sometimes issues may arise, and we welcome your feedback. Below is our formal complaints procedure for addressing concerns.
If you have a concern or complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman)
What will happen next?
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